Securus Technologies is the leader in the criminal justice telecommunications industry. You see, there is no capitalism when it comes to our criminal justice system. When locked up, a prisoner has no choice but to use one particular telecommunications provider to make all phone calls, emails and video chats.
Inmates rate Securus over their competition. One of the reasons is ease-of-use. It is incredibly simple to set up an account with the telecommunications company. Once your account is set up, the prisoner or someone on the outside of the prison can log in to schedule a video chat. Once the time for the video chat is approved, both parties simply log back into the account to connect over the internet.
This video chat technology is really taking the burden off of prison guards. Physical visitation is quite an ordeal. Many families live hours away from the correctional facility and may need to take a day off of work to make a physical visitation happen.
Lost wages are not the only concern. The cost of gas and food on the way to the correctional facility can also pile up. Once at the facility, visitors must subject themselves to a screening which can be intimidating. Visitors then wait in a very cold and sterile room for their visitation. And many are frustrated at the fact that there is limited contact with the prisoner and only a short period of time to talk face-to-face.
But video chat technology allows prisoners, friends and family to connect virtually and instantly. The cost is reasonable and there is no travel burden put on the visitors. It is especially helpful for the children of prisoners who do not have to go through such an uncomfortable ordeal. Children can simply visit with their parent in the comfort of their own bedroom.